Refund policy

To initiate a return, please contact us at info@clanea.ch. Please note that returns must be sent to the following address:

CLANEA AG
Dorfmärit 9
3065 Bolligen

Once the return has been approved, you are responsible for organising and paying for the return yourself. We do not provide a return label. Please choose a suitable courier service and keep the proof of dispatch until the return has been successfully received by us.

Items returned to us without prior notification cannot be accepted.

If you have any questions about returns, you can contact us at any time at info@clanea.ch.

Damage and issues
Please check your order upon receipt and contact us immediately if the item is faulty or damaged, or if you have received the wrong item, so that we can assess and resolve the issue.

Exceptions 
Unfortunately, we cannot accept returns of sale items or vouchers.

Exchanges
Returning the item you have received is the quickest way to get the item you want. Once the return has been accepted, you can purchase the new item as a separate transaction.

Refunds
We will notify you as soon as we have received and checked your return, and let you know whether or not the refund has been approved. If approved, you will receive an automatic refund to your original payment method within 10 working days. Please bear in mind that it may take some time for your bank or credit card company to process and credit the refund.
If more than 15 working days have passed since we approved your return, please contact us at info@clanea.ch.